Wholesale voice
PDDAlso known as Post-Dial Delay, Post-Dialling Delay
Definition
PDD (Post-Dial Delay) is the time between a caller finishing dialling and hearing ringback or another progress indication. In SIP it is measured from sending the INVITE to receiving the first 180 Ringing or 183 Session Progress. Long PDD makes callers think the call has failed, so they hang up before it connects.
How PDD is measured
On a SIP network, PDD runs from the initial INVITE to the first 180 or 183 response; some tools also report time to 200 OK separately. It is usually quoted as an average per route or destination, in seconds.
Every hop adds to it: each transit carrier’s softswitch routing decision, each failover attempt after a rejection or timeout, database lookups such as number portability checks, and the destination network’s own call set-up, including paging a mobile phone.
Common causes of high PDD
- Long route chains with several carriers in transit.
- Failover retries after timeouts on the first choice route.
- DNS or authentication delays on the originating side.
- Mobile network set-up time, which is naturally longer than for fixed lines.
- Gateways waiting for a free line or re-registering.
Keep failover timers tight, prefer routes with fewer hops, and watch PDD alongside ASR and ACD: rising PDD often precedes falling ASR, because callers abandon.
PDD and mobile gateways
Where a network returns 183 Session Progress with early media, the caller hears tones or announcements immediately, so measuring PDD to that first 183 reflects what callers actually experience.
Calls out through a GSM gateway include mobile call set-up time on the radio network. Sending early media (183 with ringback) promptly reassures callers. GSMCalls records call timings in CDRs so PDD can be compared across sites and devices; see features.
Frequently asked questions
What is a good PDD?
Shorter is better. Callers begin to abandon when they hear nothing for several seconds, so compare routes to the same destination and investigate outliers.
How is PDD measured in SIP?
From sending the INVITE to receiving the first 180 Ringing or 183 Session Progress response.
Does PDD affect billing?
Not directly, since billing starts at answer, but long PDD lowers ASR because callers hang up before the call connects.